Check these points
Ask about the treatment
What is the exact medicine and what problem is it meant to address?
Do studies show it helps my problem? What did they find? What other options can we discuss?
If it is pharmacy-made, why is that preparation proposed for me?
Ask about the people and the plan
Who assesses me, who prescribes and which pharmacy prepares or supplies the medicine?
How can I ask questions after the visit? What is the follow-up plan?
What changes if I am outside Massachusetts during an online visit?
Ask about the bill
What is included now, and which charges repeat?
What does my insurance need before it agrees to pay?
What will I owe if there is no prescription, and how do I cancel?
Notes that explain the checks
Keep the answer beside the question
Write the reply in your own words. Ask again if a term is unclear.
Leave the conversation with the medicine’s name, the reason for the plan and a way to reach the person handling follow-up.
Find your saved questions again
Use the notebook below to save questions on this phone or computer. Return to this page in the same app you use to view websites, such as Safari or Chrome.
Open “My notes” to find them again. Leave names and medical details out.
Saved questions from other pages appear in the same notebook. You can also copy the checklist to paper.
My question notebook
Save your questions here. To find them again, open “My notes” on this phone or computer in the same app you use to view websites, such as Safari or Chrome. The guide does not receive your notes.
Leave names and medical details out. Someone using the same website app on this phone or computer may be able to read your notes. Deleting this site’s saved information in the app’s settings can erase them. Keep a paper copy if you need them later.
Your saved questions are loaded below.
If “Save notes” stays grey and cannot be pressed, saving is unavailable here. Copy your questions to paper before leaving.
Press “Save notes” after editing and check for a saved message. Your notes stay on this phone or computer; they will not appear on another one.